Please allow up to 5 business days for your Product Return (RMA) to be received, tested, processed and completed.
Return Policy and Guidelines
September 21, 2018
New and Unused Product
iFlight offers a (15) day return policy on all and new unopened equipment, starting from the date the product(s) was delivered to the customer. Anything beyond (30) days of delivery will not be eligible for return. If the product(s) received has been opened, used or damaged, no return options will be offered. If the item in brand new condition but requires to be repackaged a (%15) restocking fee will be applied. The shipping cost for any unwanted product will not be refunded by iFlight (It is recommended to choose a method with tracking).
Product not specifically listed, such as; antennas, monitors, hardware, and general accessories are covered by a (30) day manufacture defect warranty. If a problem occur from a defect in the product an exchange or store credit will be issued. iFlight holds the right to refuse any products which has been deemed to be damaged by the customer and not related to a manufacturer issue.
FPV cameras are covered by a (30) day manufacturer defect warranty. The warranty does not cover damage from external forces, electrical fire, power surges, water damage, or tampering. Once approved, an exchange or store credit will be provided.
Flight Controllers / ESC / VTX
All flight controllers (FC), electronic speed controllers (ESC), video transmitters (VTX), power distribution boards (PDB) and similar electronic components are covered under a (15) day iFlight warranty. These items are covered in the event of a manufacturer defect. This policy does not cover any of the following: user error, damage to the components upon install/dismantle, modifications, power surges, electrical fire or water damage. (iFlight recommends testing all components for shorts before supplying power).
Motors sold by iFlight are covered by a (30) day warranty for manufacturer defects. If an issue occurs within (30) days; iFlight will exchange the defective product. If the product is unavailable or has been discontinued, a store credit may be issued. Motors with physical damage, modifications or general abuse will not be eligible to receive a credit and will be disposed of. NOTE** Please check all motor screws for proper length before spinning up.
Batteries produced and sold by iFlight carry a (15) day warranty covering dead on arrival (DOA) and manufacture defects. Excludes all batteries that show signs of misuse, overcharging, impact damage or water damage. All battery returns must be approved by iFlight via emailed image of defective battery to email@example.com, Upon approval please dispose of the damaged battery in a safe manner and the exchange or credit will be issued.
Due to the battery belonging to dangerous items, so if the return is caused by non-manufacturing factors, such as the customer buying the wrong battery, it will not be returned.
Request a Return/exchange online or over the phone with a iFlight Representative.
*If the return is caused by customers, you are responsible for shipping costs, customs duties, taxes, customs clearance, and other costs incurred when sending the unwanted product(s) for a return to China. (It is recommended to choose a method with tracking), in addition, you also need to bear the freight from iFlight to the customer's address.
*If the return is caused by iFlight (product received are damaged or not correct),iFlight will refund you for the economy shipping once the item is received, iFlight WILL NOT refund expedited shipping. (overnight, Two-day)
Please allow 3-5 business days for processing once your order arrives at our facility . Items requiring extensive testing could take up to 7-14 business days.
An exchange or credit will be issued to the customer once approved by a iFlight representative .
*All Returns and exchanges are at the discretion of iFlight.
Reimbursement for the return shipping cost only applies to actual shipping cost or postage, this does not include shipping or packing materials.
Please contact us before you decide to return the product. We are willing to help you, as always.